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SMART Business
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Title VI Nondiscrimination Program Policy
The Suburban
Mobility Authority for Regional Transportation (SMART) Title VI Program ( Title
VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of
1987) is to ensure nondiscrimination of its programs and services and to
promote and engage the participation of all people regardless of race,
religion, color, national origin, sex, age, disability and socioeconomic
status. Every effort will be made to ensure nondiscrimination with any and all
SMART services. If you believe you have been discriminated against based on
race, religion, color or national origin, sex, age, disability and
socioeconomic status you have the right to file a complaint.
There are three options to file a complaint:
SMART Office of DBE/EEO Programs
535 Griswold Street, Suite 600
Detroit, MI 48226
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SMART Title VI Complaint Procedure
After a complaint is submitted
(within 60 calendar days of occurrence), the SMART Disadvantaged Business
Enterprise/Equal Employment Opportunity (DBE/EEO) department will record and
proceed to investigate the discrimination complaint.
The Investigator may interview any individual(s) named as witnesses and any
other individual(s) who may have information pertaining to the complaint
lodged. Documents relevant to the complaint may be reviewed. Failure of the
complainant to respond to requests from the investigator may result in a
dismissal of the complaint.
SMART’s DBE/EEO department strives to promptly resolve any complaint; however,
the process may differ depending on the complexity of the complaint and other
factors. The complainant will receive a written notice which shall be approved
by authorized representatives of the DBE/EEO department.
If the complainant disagrees with the response or decision, a written notice
can be sent directly to the U.S. Department of Transportation:
U.S. Department of Transportation
Attention: Title VI Coordinator
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
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