A legal ADA paratransit trip should be comparable in length to an identical trip on the fixed route system, including the time necessary to travel to the bus stop, wait for the bus, actual riding time, transfers, and travel from the final stop to the person’s ultimate destination.

Each ADA trip request will be evaluated to ensure the trip is legal.  Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations at 49 C.F.R. Section 37.131(a)(1)(i), transit entities must “provide complementary paratransit service to origins and destinations within corridors with a width of three-fourths of a mile on each side of each fixed route.” The measurement to destinations within the three-fourths of a mile corridor on each side of a fixed route is measured “as the crow flies” and does not vary based upon driving distance.

Some riders are given an ADA certification with conditions, meaning they have the ability to use to the fixed route bus sometimes, but are not able to at other times (ex. During winter weather and the bus stop is over 1 block away).  If the ADA certification any conditions, the schedulers will verify that all conditions have been met before scheduling the trip.