How to Find Your Route

SMART offers you several different ways to plan your trip using a: System Map, SMART Trip Planner or by calling Customer Service to talk with a representative.

Using the System Map

Map of the entire system

Downtown | Midtown | Full System

  • Locate your destination on the SMART System Map. Check the route number of the nearest line to see which route comes closest
  • Locate your point of origin on the bus route System Map. Check the route number on the nearest line to see which route comes closest
  • Are those two route numbers the same? If so, you have a “one seat” ride
  • If not, you can ride one route to access the other. In some extreme cases, you may need to take one route to a second route, and then transfer to your final route
  • If you need to transfer, ask your first coach operator when you board for a transfer
  • Now that you know your route numbers, check out “How to Read a Schedule” to determine your pick-up and drop-off times

Using the Trip Planner

  1. To use the Google™ Transit Trip Planner, go to SMART's homepage.
  2. Type in your starting address and your ending address.
  3. If a message appears saying “your address is outside our current coverage area” try using the closest major intersection or check out one of our park and ride (link)locations.
  4. Enter in a leave by or arrive by time.
  5. Then press Plan My Trip.
  6. This will take you to an itinerary with possible options and a map and show you which bus you should board, when to transfer and will give you a map of where you are going.

Calling Customer Service

Feel free to call a knowledgeable representative to help you plan your trip

 

  • When calling Customer Service please have the following items ready:
    • Your starting and ending address and closest major intersections
    • Arrival or departing time
    • Pen and paper

Services By Community

Find available transit services in your community

To find local services within a community, check out the Community Transit section. Under Services select Community. This will give a list of communities SMART serves and the services available. Locate your city to find what Fixed Routes services are available in your area, this selection also provides a list of Connector Services and Community Transport options.

Understanding Transfers

When to use a transfer

If you need to ride more than one route, use the system map to see where your routes meet. For instance, if you’re starting on Woodward and 9 Mile (on Route 710) and you’re going to 12 Mile and Telegraph (on Route 405), your routes intersect at Northland Center. That’s your transfer point. You will board Route 710, pay your fare and ask the driver for a transfer. When you arrive at Northland Center, pull the signal cord. Deboard the first bus and wait for the second bus at the appropriate stop. When your second bus arrives, board the bus and place your transfer in the farebox. Just like you can transfer between SMART routes, you can transfer from DDOT to SMART or from SMART to DDOT.

Knowing When the Bus Comes

Have a schedule or use SMART Bus Tracker to find our when your bus will arrive

Routes vary in levels of service. Some routes run often, such as Route 200, Route 450-460, and Route 560. Other routes operate less frequently – you’ll want to know exactly when the bus is coming before you set out to ride. Also keep in mind that weekdays, Saturdays and Sundays all have separate schedules.